1. Overall, how satisfied were you with my services?
Excellent

2. On a scale of 1 to 5 (1 being very poor, 5 being exceptional), how would you rank your overall experience with me?
5

3. What elements of the service I provided most impressed you?
Personalised service who knew the best options for me.

4. Are there any improvements to my service I could make?
I could not recommend anything!

5. Please rate me on each of the following:
Understanding of your needs: Excellent
Knowledge and explanation of products: Excellent
Courtesy and friendliness: Excellent
Communication (i.e. keeping you up to date): Excellent
Quality of service: Excellent

6. Did I keep you informed during the application and approval process?
Yes

7. Would you be interested in knowing more about any of the other services I provide?
Yes

8. Would you recommend my services to others?
Yes

9. How did you hear about me?
Other – known previously through ANZ

I’d love for you to include a customer testimonial on my service to you or any other feedback. Great testimonials help promote my service and may be published on my website using your first name only.
Julie was patient, understanding and had complete knowledge of what I was trying to achieve and what the best outcome for me was. I would not hesitate in recommending Julie. In fact, I have been telling all my friends about her.